Two essential departments of the hotel management industry are the Housekeeping Department and Front Office Department. Front office staff members are the face of the hotel and go through a lot of training. Hotel Management Course in Haryana 2017 updates its students with all the respective skills essential for front office management. This department listens to customer’s problem.
The most common work for the front office staff will be to get in touch with customers. The front office first receives information about the customers. Staff working at the front office has number of responsibilities to perform. Starting with simple tasks like printing, typing and sorting emails. But the duties which they are required to perform is answering the phone, using the printer and fax machine.
First impression is the last impression. The front office employees need effective training to allure customers and meet their satisfaction level. Hotel Management Course in Haryana 2017 provides proper training on a timely basis because this position will come in contact with customers the most.
The front desk manager plays a massive role in your business. He is in charge of the front office department. He allocates the 4M’s that is men, material, machine and money of the department to achieve the targets. He supervises everybody in the hierarchy to ensure the proper and smooth operation of the department.
Front Office Organisation:
The process of understanding the job, dividing the job into small works, grouping responsibilities and duties among staff members and maintaining proper relationships to achieve a common goal.
- Duties & Responsibilities of Front Office Manager:
- Directs, supervises and coordinates the activities of the front office department.
- Acts as a link between the management and front office employees.
- Plan the present and upcoming needs of the department.
- Allocates the tasks and duties to the front office employees.
- Weigh up the job performance of front office staff.
- Conduct training programs and workshop sessions.
- Instantly solve the problems of the guests in an efficient manner.
- Maintain cohesion & good communication with other departments of the hotel.
- Conduct regular staff meetings & staff briefing.
- Motivate the staff to work in a team to achieve the goals of the organization.
- Coordinate properly with the sales & marketing team to ensure utmost sales.
