Why Is Front Office Important In A Hotel ?

Two essential departments of the hotel management industry are the Housekeeping Department and Front Office Department. Front office staff members are the face of the hotel and go through a lot of training. Hotel Management Course in Haryana 2017 updates its students with all the respective skills essential for front office management. This department listens to customer’s problem. 

The most common work for the front office staff will be to get in touch with customers. The front office first receives information about the customers. Staff working at the front office has number of responsibilities to perform. Starting with simple tasks like printing, typing and sorting emails. But the duties which they are required to perform is answering the phone, using the printer and fax machine.

First impression is the last impression. The front office employees need effective training to allure customers and meet their satisfaction level. Hotel Management Course in Haryana 2017 provides proper training on a timely basis because this position will come in contact with customers the most.

The front desk manager plays a massive role in your business. He is in charge of the front office department. He allocates the 4M’s that is men, material, machine and money of the department to achieve the targets. He supervises everybody in the hierarchy to ensure the proper and smooth operation of the department.

Front Office Organisation:

The process of understanding the job, dividing the job into small works, grouping responsibilities and duties among staff members and maintaining proper relationships to achieve a common goal.

• Duties & Responsibilities of Front Office Manager:
• Directs, supervises and coordinates the activities of the front office department.
• Acts as a link between the management and front office employees.
• Plan the present and upcoming needs of the department.
• Allocates the tasks and duties to the front office employees.
• Weigh up the job performance of front office staff.
• Conduct training programs and workshop sessions.
• Instantly solve the problems of the guests in an efficient manner.
• Maintain cohesion & good communication with other departments of the hotel.
• Conduct regular staff meetings & staff briefing.
• Motivate the staff to work in a team to achieve the goals of the organization.
• Coordinate properly with the sales & marketing team to ensure utmost sales. 

Hotel management courses in Haryana 2016 – Enhancing the career of young aspirants

With the increase in competition in the world, newcomers are little confused while choosing the right career options. Indeed, everybody has own areas of interest and likings. Most of the students either opt engineering or medical courses, but many of them still prefer to break the stereotypes and opt for a different career choice. Notably, hotel management is worthwhile to consider in this context, thanks to its growth in the domestic and global fray at a rapid pace. The field has opened the way for most of the students to choose hotel management over other prototype courses. Specifically, the hotel management course in Haryana 2016 has a wide availability of courses that leads the student career in the field of hospitality. 

The students from this stream not only can expect a blooming career in the land hotels but also on the cruises, yacht, and island hotels. These are some great opportunity for the students living on the ships during their working hour and exploring different places. The salary perks are also high according to the rating of the hotels. No wonder, this field offers the students to benefit from a range of employment opportunities from the hospitality industry.

Government action in hospitality courses

Our government encourages the tourism in India. Many campaigns are already promoting the Gujarat, Rajasthan, Northeast part of India, and so on. It proves that hospitality sector has wide scope in career making. The nation is already host for a number of 5 star hotels and restaurants and many of them are all set to enter the industry in 2016 and coming years. This in turn leads to a higher demand for expert professional in this field. Here is detailed information on the eligibility criteria to get admission in these courses.

Qualification details

The entrance qualification for hotel management is 10+2 with 45 marks for reserved category students and 60% marks for general students. These should be the English subject in the 12th standard; it is compulsory language and globally accepted language. The paper medium is both Hindi and English. The paper consists of reasoning, English, general knowledge, and quantitative aptitude.

Courses offered in hotel management

• Bachelor in hotel management (BHM)
• Bachelor of arts in hotel management
• Bachelor of science in hotel management
• Bachelor of business administration in hotel management
• Master of science in hotel management
• Master of business administration in hotel management
• Diploma in hotel management
• Post graduate diploma in hotel management
• Craftsmanship courses in hotel industry
• Certificate courses in catering and hotel management

The students after graduating from institutes from the Haryana will have full exposure nationwide as well as worldwide. They choose their career option from among a range of verticals, such as:

• Airline industry
• Hotels
• Retail sector
• Entrepreneur
• Teaching

The students may also opt for many colleges in Gurgaon, Faridabad, Yamuna Nagar, Sonepat, Panchkula, and Ambala, all of which offer career enhancing hotel management courses in Haryana 2016.
 

Job profile

Not every student has to do catering, chef of the hotel, some other tasks are also there that really require skilled professionals. The front office manager for instance, is also a hotel staff that manages other staffs in the hotels. From catering to cleaning, every part requires talented professionals. The housekeeping takes care of the cleanliness, hygiene, and interior decoration of the room.