The Requirements in the Hospitality Industry

Hotel Management College in Delhi NCR offers a broad number of opportunities at all levels, which require different levels of education and training. Some workers deal directly with the public, providing services to customers, while others work in management. Hospitality workers must have skills in customer service and communication skills to work with the public.

Food Service Management

Restaurant managers oversee the day-to-day operations in a restaurant or fast-food establishment. Managers direct, hire, train and discipline workers and ensure customers are satisfied with the service and food. According to the U.S. Bureau of Labour Statistics, employers prefer managers with at least some college education. Food service management and hospitality education programs provide associates and bachelor’s degrees to managers. The programs may require an internship to provide experience in the field. In addition, students complete coursework in food planning, sanitation, accounting, management and nutrition. Some restaurants offer employees training in management through an on-the-job program that also includes coursework in the classroom. The programs include training to run all areas of the restaurant, along with specific training for the company.

Hotel and Accommodation Management

Hotel managers oversee all the operations in the hotel to provide a quality experience to guests. Managers direct the staff in all areas of the hotel, such as housekeeping, room service, maintenance, the front desk, marketing and security. Larger hotels may hire hotel managers to oversee different areas of the operation, such as front desk, office and financial managers. According to the statistics bureau, hotel chains prefer managers with a minimum of a bachelor’s degree from Hotel Management College in Delhi NCR. Hotel management degree programs include coursework in marketing, accounting, management, food service, maintenance and housekeeping. Smaller hotels may hire managers with an associate’s degree.

Housekeeping Staff

Hotels, motels and resorts hire housekeeping staff to keep guest accommodations clean. Hotel housekeeping staff replenishes linens and room items, make beds, clean bathrooms, and vacuum and sanitize the room. Training for housekeeping staff occurs on the job in most cases, according to the statistics bureau.

Travel Agent

Travel agents help customers plan trips, book lodging, transportation and entertainment. Agents offer advice on travel plans, destinations and entertainment activities before a trip and interview customers to learn the budget and interests of the travellers. Agents work with resorts, hotels, tours or cruise lines to offer special promotions to customers and evaluate the quality of hotels, restaurants and resorts to gather information for their customers. Entry-level travel agent positions may only require a high school education, but employers may prefer candidates with some training in the travel industry. Travel agent courses provide training in travel regulations and systems.