Major issues in hotel management: Why is India's hospitality industry struggling to maintain standards?

The Indian hotel sector is in poor shape when compared to international norms. India has a global reputation as a country plagued by poverty, security concerns, political instability, and disease. This portrays the hotel and tourism industries in a very bad light. India's name, however, is still well-known as a tourism destination. Travelers and hotel guests will have high expectations as a result of this.

Here are a few problems faced by hotel management institutes and the solution taken up by only the best institutes offering Hotel Management Course In Haryana and skilling their students as per industry standard:

1)     How has the hotel sector changed in the last decade around the world and in India?

Due to two factors: competitiveness and client preferences, the hospitality business has been undergoing constant transformation.

• Today's average traveller or guest is aware of the amenities available at hotels at a reasonable cost. Budget hotels are experiencing a resurgence, while luxury hotels are maintaining their dominance.

• With the rise in corporate travel, travel organisations are looking for low-cost hotels that offer bed and breakfast for a reasonable price.

• Hotel reservations are also made through online travel and tourist websites rather than through travel agents, sales and marketing professionals. Hotel price is compared online, and reviews make it easy for guests to select hotels, so online services help a traveller to discover their preferred hotel quickly.

• Guests may now easily review hotel services and rate each hotel based on the services offered. As a result, self-serviced hotels with no frills are in high demand nowadays.

2. What is India's current position in the hotel management industry? What are the key reasons behind India's lack of progress in this area?

In India, the hotel sector is fiercely competitive, and client preferences are shifting.

• Guests today desire to experience local cuisine, as opposed to international cuisine, which was popular in the past. The number of international tourists visiting metro cities has declined and is now restricted to travel destinations. As a result, foreign cuisine is gradually losing importance, while there is a scarcity of professionals in hotels that specialise in regional cuisine.

• Indian industry is built on people rather than processes. We're getting closer, but it'll be another decade before we have self-serviced hotels. There is a lack of technology.

Will the Indian market embrace the transition from fully served to self-serviced hotels?

3. How well has technology been integrated into the hotel management sector in India?

In hotels, there is a link between a lack of technology and a lack of standardisation.

• Technology is mostly utilised to market, review, and sell at a low cost. Indian hotels have a long way to go in terms of automating everything from check-in to check-out.

• Smaller hotels' records are still not digitised, and the lack of technology in hotels raises human requirements while lowering quality.

• The use of technology improves the guest's experience. In today's technologically advanced world, technology and humans can work together to provide guests with a remarkable experience.

• The majority of major hotel chains are still experimenting with various methods to attain standardisation, particularly in the food production section. It's difficult to deliver a consistent flavour of a dish across an entire hotel chain, let alone across the country or around the world.

4. The shortage of skilled and retainable workers is a key issue in India's hotel sector. Only the best institutes offering Hotel Management Course In Haryana can address this problem?

• Employees in the Indian hotel sector are not as well compensated and rewarded as those in other industries. As a result, we are seeing a migration of young hospitality workers with two to three years of experience to nations with better living conditions and pay.

• Short-term skill-based courses should be planned by hotel management colleges to enable students to master job-related skills and progress toward the appropriate qualification.

• Students typically participate in industrial training in their second year or throughout the term. Rather than forcing them do fundamental work that they have already mastered in college, this is the time to empower them with more advanced talents.

• Indian hotels must make an effort to collaborate with hotel management colleges to train students from the ground up in order to equip them with the skill sets necessary by a certain company, particularly when it comes to the company's culture and USP characteristics.

• Hotels can conduct a semi-campus recruitment campaign in the second year of study, select individuals, and train them for specific skills by the conclusion of the third year.